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An Idea Drive to Improve Pre-Orders

Have any ideas to improve how Pre-Orders work on the Xbox One? Vote for this idea drive and add your suggestions in the comments.

I always add a new game as a block in Home. But with pre-orders there's a couple catches with that.The home block try to get game additional info like achievements, communities and related and fails displaying an error message (for obvious reasons).

In this case, a countdown it could be displayed to the release datetime.

Also, I find the 'You're too early' error message a little dissapointing. Mainly for 2 reasons:

Because Xbox displays a 'preparing' message which mades me think it's good to go

Because the message is unspecific about the release, telling me to go to Microsoft Store to check the release date (if it can check it's not released yet, why it can't tell me in one step when will be ready?).

Again, the release date or a countdown could be displayed in the game tile on My games & apps instead of just 'preordered'.

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leankuroneko shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

29 comments

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  • Roberto commented  ·   ·  Flag as inappropriate

    I have never had a problem with things you have stated...but the countdown timer would be great

  • Alex O'Connor commented  ·   ·  Flag as inappropriate

    One thing that always kept me buying physical games opposed to digital are the bonus physical items you can get. I like to collect special editions of games I really like, but if one comes with a statue, you can only get that through a retail store and end up with a physical copy of the game. I think it would be cool to have the option to buy a digital copy, but still get the physical items like a statue, book, art cards, whatever is included. Your address is already on file when you buy the game anyway.

  • Shadowstriker948 commented  ·   ·  Flag as inappropriate

    the ability to purchase preorder bonuses even the customer didn't preorder the game and bought the game at later dates

  • Angelo commented  ·   ·  Flag as inappropriate

    Four possible ideas to improve pre-orders:

    1) Game gifting. The donor should be informed if a game he intends to give is already possessed by the receiver.
    To preserve the privacy of the receiver, it should be available an option to inform or not the users that a game is already possessed.
    This idea could avoid gifting an already possessed game.

    2) A space should be provided to personalize the gift message.

    3) There should be a possibility to buy a game as a gift, and to make it available to the receiver on an established date.

    4) The Wishlist should be "smart": it should notify you when a pre-ordered game is available to purchase, or when an available game is being discounted. Currently, it is a static section that does not provide a special added value.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Allow us to gift an unreleased game. I can pre-order a digital copy but can’t gift the same game.

  • K. Taylor commented  ·   ·  Flag as inappropriate

    It seems ridiculous to me that while we can digitally buy RELEASED games as gifts for friends on our Friends List, we cannot do the same for pre-order games or gift cards. This means we can't surprise a friend or loved one with the pre-order of an upcoming digital game, or even put the equivalent balance of said game's cost on their account so the recipient can pre-order the game his or herself.

    This also means that those who receive game gifts cannot take advantage of pre-order bonuses, since the gifter has to wait until the game is released before he or she can gift it.

    And in typical Microsoft fashion, advantages are given to seemingly random big box outlets, instead of loyal digital customers like myself who normally buy from the Xbox Store. Case in point, BestBuy.ca is the only major outlet in Canada where I was able to purchase digital pre-order codes for Red Dead Redemption 2 for my siblings. Naturally I pre-ordered my own copy on the Xbox Store, but neither the Xbox Store or Microsoft Store sells actual digital pre-order codes, only Best Buy (via Codes 2 Go), which is why I went to Best Buy. Why is this? And why only the rare game, such as RDR 2? One of my brothers wants to digitally pre-order Hitman 2 for me, but such codes do not exist. I can only pre-order the game for myself, and my brother can't even gift me the balance in Xbox Store dollars. He has to go to a physical store, get the gift cards, scratch to reveal the codes, then send them in an e-mail or photo to me so I can redeem them. The whole process is clunky, socially awkward and removes much of the fun and surprise of gift giving.

    This really should not be a problem for digital customers in 2018. We should be able to gift games on the Xbox Store just as easily if not moreso than physical pre-orders at a retail store. Come on, Microsoft, WE HAVE THE TECHNOLOGY!!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    If people pre order a game, the xbox store should take the money when you pre order it instead of waiting for the release of said game.

  • Brett Pornbeck commented  ·   ·  Flag as inappropriate

    Why don't you allow partial payments plans for preorders in the marketplace? That way people only would have to make say on a 99.99 game with a .08% tax is 107.9892 over 5 months is 21 dollars which would be less on peoples pockets but they can cancel out at any time before the game comes out. Its definetly an idea that can be tweaked around but i feel that its a great one for the user and the company because pregame sales would skyrocket with this method.

  • john2jo9 commented  ·   ·  Flag as inappropriate

    We should be able to make monthly or weekly payments towards a game or console that we want. Video games are expensive already but its also bad that we pay for a $60, beat it and now were stuck with a game we will never touch again.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I would like installments for games/pre orders, games are getting more expensive as time goes by, and people like me who are almost always skint and cant get £60 in one go it would be very helpful!

  • Dustin Chalou commented  ·   ·  Flag as inappropriate

    I thought I ordered and purchased a game in full and come to find out they dont charge you until 10 days before. It should be at the time of pre order you should get charged not 10 days before I'm disabled so when I purchase games I expect them to charge right then and there not when y'all decide too now I can't play black ops 4 I only can afford games at certain times cause of my disability I have other priorities that I have to buy for my disability so it's not fare that y'all get to choose when we get charged. We should be able to choose that on our own when we purchase the game. Thanks I was really looking forward to playing this game and now I can't play it. Thanks. From VERN719

  • Trey commented  ·   ·  Flag as inappropriate

    So I recently made a purchase on a pre order and wanted know if I can upgrade my pre order to the deluxe edition without being charged full price but instead charging me the required amount to complete the purchase. This would therefore help with making corrections easier for people who would like to upgrade their purchases from a regular item to the deluxe. And it could even be a down payment purchase where you could put how much you would like to put down and it gives you a duration for how long you can play until you complete the full purchase.

  • Trey commented  ·   ·  Flag as inappropriate

    So I recently made a purchase on a pre order and wanted know if I can upgrade my pre order to the deluxe edition without being charged full price but instead charging me the required amount to complete the purchase. This would therefore help with making corrections easier for people who would like to upgrade their purchases from a regular item to the deluxe. And it could even be a down payment purchase where you could put how much you would like to put down and it gives you a duration for how long you can play until you complete the full purchase.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I think it would be an amazing idea to let customer pay in installments for games/pre orders, so maybe if they pre order cod say they could pay in 3 installments? which are set up on the account, i think alot more customers like myself would be able to buy more games that way, as i hardly get to buy new games because of my income.
    i think it would be an amazing idea.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Gifting Preorders should be allowed, i just wasted $60 on gift cards thinking i could.

  • C commented  ·   ·  Flag as inappropriate

    Paying for your pre order games with Microsoft rewards points can be confusing. Your rewards points are not deducted until the pre order game ships, which will cause confusion of you make future purchases with your rewards points. If the preorder game is delivered and you have insufficient rewards points due to the other purchase(s), you will get an unexpected charge on your credit card, or an unexpected increase in the amount charged if you payed for the pre order game with a combination of rewards points and credit card..

  • Paul commented  ·   ·  Flag as inappropriate

    Gifting Preorders should be allowed, currently, cannot be done.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Allow upgrades on Pre Orders - for instance you pre order the standard edition of Fallout 76 - you then decide you would like too get a more expensive version - we should have the option too upgrade and pay the difference as opposed to asking for a refund and separately purchasing again.

  • Mac MiLLi commented  ·   ·  Flag as inappropriate

    How about implementing something on Xbox that will allow us to make payments digitally on a pre-order instead of having to pay full price on the digital store? Gamestop does it. What if a game had a private beta I wanted to try before I paid full price for the game? Gamestop wins because they allow me to pre-order the game with just 5 bucks and if I don't like it then I only lost 5 bucks. But if I do like it then I have the option to pay it off gradually or in full until the release. I buy alot of games digitally this would be greatly appreciated!

  • Thomas Mertz commented  ·   ·  Flag as inappropriate

    Yes to the countdown suggestion! Independently of whether or not I have preordered a game digitally, I would like to know the exact time the game is ready to play. The release day is not going to do it since games are typically released worldwide and information such as "2 am" could refer to any time of the day depending on the time zone.

    After preordering and pre-downloading a game a countdown (days-hours-minutes) could be displayed on the game's tile. Right now I have preordered Shadow of the Tomb Raider, which comes out tomorrow, but the tile doesn't differentiate the preordered game in any way from the others. Only if I try to start it the disappointing 'You're too early' message pops up with no relevant information as to the time of release.

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