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An Idea Drive to Improve Pre-Orders

Have any ideas to improve how Pre-Orders work on the Xbox One? Vote for this idea drive and add your suggestions in the comments.

I always add a new game as a block in Home. But with pre-orders there's a couple catches with that.The home block try to get game additional info like achievements, communities and related and fails displaying an error message (for obvious reasons).

In this case, a countdown it could be displayed to the release datetime.

Also, I find the 'You're too early' error message a little dissapointing. Mainly for 2 reasons:

Because Xbox displays a 'preparing' message which mades me think it's good to go

Because the message is unspecific about the release, telling me to go to Microsoft Store to check the release date (if it can check it's not released yet, why it can't tell me in one step when will be ready?).

Again, the release date or a countdown could be displayed in the game tile on My games & apps instead of just 'preordered'.

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    leankuroneko shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    24 comments

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      • K. Taylor commented  ·   ·  Flag as inappropriate

        It seems ridiculous to me that while we can digitally buy RELEASED games as gifts for friends on our Friends List, we cannot do the same for pre-order games or gift cards. This means we can't surprise a friend or loved one with the pre-order of an upcoming digital game, or even put the equivalent balance of said game's cost on their account so the recipient can pre-order the game his or herself.

        This also means that those who receive game gifts cannot take advantage of pre-order bonuses, since the gifter has to wait until the game is released before he or she can gift it.

        And in typical Microsoft fashion, advantages are given to seemingly random big box outlets, instead of loyal digital customers like myself who normally buy from the Xbox Store. Case in point, BestBuy.ca is the only major outlet in Canada where I was able to purchase digital pre-order codes for Red Dead Redemption 2 for my siblings. Naturally I pre-ordered my own copy on the Xbox Store, but neither the Xbox Store or Microsoft Store sells actual digital pre-order codes, only Best Buy (via Codes 2 Go), which is why I went to Best Buy. Why is this? And why only the rare game, such as RDR 2? One of my brothers wants to digitally pre-order Hitman 2 for me, but such codes do not exist. I can only pre-order the game for myself, and my brother can't even gift me the balance in Xbox Store dollars. He has to go to a physical store, get the gift cards, scratch to reveal the codes, then send them in an e-mail or photo to me so I can redeem them. The whole process is clunky, socially awkward and removes much of the fun and surprise of gift giving.

        This really should not be a problem for digital customers in 2018. We should be able to gift games on the Xbox Store just as easily if not moreso than physical pre-orders at a retail store. Come on, Microsoft, WE HAVE THE TECHNOLOGY!!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        If people pre order a game, the xbox store should take the money when you pre order it instead of waiting for the release of said game.

      • Brett Pornbeck commented  ·   ·  Flag as inappropriate

        Why don't you allow partial payments plans for preorders in the marketplace? That way people only would have to make say on a 99.99 game with a .08% tax is 107.9892 over 5 months is 21 dollars which would be less on peoples pockets but they can cancel out at any time before the game comes out. Its definetly an idea that can be tweaked around but i feel that its a great one for the user and the company because pregame sales would skyrocket with this method.

      • john2jo9 commented  ·   ·  Flag as inappropriate

        We should be able to make monthly or weekly payments towards a game or console that we want. Video games are expensive already but its also bad that we pay for a $60, beat it and now were stuck with a game we will never touch again.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I would like installments for games/pre orders, games are getting more expensive as time goes by, and people like me who are almost always skint and cant get £60 in one go it would be very helpful!

      • Dustin Chalou commented  ·   ·  Flag as inappropriate

        I thought I ordered and purchased a game in full and come to find out they dont charge you until 10 days before. It should be at the time of pre order you should get charged not 10 days before I'm disabled so when I purchase games I expect them to charge right then and there not when y'all decide too now I can't play black ops 4 I only can afford games at certain times cause of my disability I have other priorities that I have to buy for my disability so it's not fare that y'all get to choose when we get charged. We should be able to choose that on our own when we purchase the game. Thanks I was really looking forward to playing this game and now I can't play it. Thanks. From VERN719

      • Trey commented  ·   ·  Flag as inappropriate

        So I recently made a purchase on a pre order and wanted know if I can upgrade my pre order to the deluxe edition without being charged full price but instead charging me the required amount to complete the purchase. This would therefore help with making corrections easier for people who would like to upgrade their purchases from a regular item to the deluxe. And it could even be a down payment purchase where you could put how much you would like to put down and it gives you a duration for how long you can play until you complete the full purchase.

      • Trey commented  ·   ·  Flag as inappropriate

        So I recently made a purchase on a pre order and wanted know if I can upgrade my pre order to the deluxe edition without being charged full price but instead charging me the required amount to complete the purchase. This would therefore help with making corrections easier for people who would like to upgrade their purchases from a regular item to the deluxe. And it could even be a down payment purchase where you could put how much you would like to put down and it gives you a duration for how long you can play until you complete the full purchase.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I think it would be an amazing idea to let customer pay in installments for games/pre orders, so maybe if they pre order cod say they could pay in 3 installments? which are set up on the account, i think alot more customers like myself would be able to buy more games that way, as i hardly get to buy new games because of my income.
        i think it would be an amazing idea.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Gifting Preorders should be allowed, i just wasted $60 on gift cards thinking i could.

      • C commented  ·   ·  Flag as inappropriate

        Paying for your pre order games with Microsoft rewards points can be confusing. Your rewards points are not deducted until the pre order game ships, which will cause confusion of you make future purchases with your rewards points. If the preorder game is delivered and you have insufficient rewards points due to the other purchase(s), you will get an unexpected charge on your credit card, or an unexpected increase in the amount charged if you payed for the pre order game with a combination of rewards points and credit card..

      • Paul commented  ·   ·  Flag as inappropriate

        Gifting Preorders should be allowed, currently, cannot be done.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Allow upgrades on Pre Orders - for instance you pre order the standard edition of Fallout 76 - you then decide you would like too get a more expensive version - we should have the option too upgrade and pay the difference as opposed to asking for a refund and separately purchasing again.

      • Mac MiLLi commented  ·   ·  Flag as inappropriate

        How about implementing something on Xbox that will allow us to make payments digitally on a pre-order instead of having to pay full price on the digital store? Gamestop does it. What if a game had a private beta I wanted to try before I paid full price for the game? Gamestop wins because they allow me to pre-order the game with just 5 bucks and if I don't like it then I only lost 5 bucks. But if I do like it then I have the option to pay it off gradually or in full until the release. I buy alot of games digitally this would be greatly appreciated!

      • Thomas Mertz commented  ·   ·  Flag as inappropriate

        Yes to the countdown suggestion! Independently of whether or not I have preordered a game digitally, I would like to know the exact time the game is ready to play. The release day is not going to do it since games are typically released worldwide and information such as "2 am" could refer to any time of the day depending on the time zone.

        After preordering and pre-downloading a game a countdown (days-hours-minutes) could be displayed on the game's tile. Right now I have preordered Shadow of the Tomb Raider, which comes out tomorrow, but the tile doesn't differentiate the preordered game in any way from the others. Only if I try to start it the disappointing 'You're too early' message pops up with no relevant information as to the time of release.

      • Odhinn01 commented  ·   ·  Flag as inappropriate

        The main reason I don't get all my pre-orders digitally is that there is no guide of game manual. Most games have aleast a score of small or minor items that you can't find answers for. A quick example is Mafia 3's time interval between kickbacks. Not major but time consuming.

      • Tuckbutt commented  ·   ·  Flag as inappropriate

        It would be awesome to have customization options for Pre Order bundles or just regular bundles in general. For example if somebody wanted an Xbox One X Bundle they could choose any game or choose to swap the controller for an Xbox Elite Controller and charge a little more for that obviously.

      • patrick atton commented  ·   ·  Flag as inappropriate

        I pre order destiny 2 a year ago using the part ms account balance and part credit card/paypal option, thinking i could add to my ms account balance before it was billed and pay that way. Instead my credit card was charged and quite alot of money still remained on my ms account.
        surely it would be easier to budget for pre orders if you could use the available ms account balance and then anything added to the ms account (as long as the money is added before the pre order is due to be billed).
        I did the same for foresaken just recently but had to contact ms to make sure it was taken from my account not my credit card as it was still set to take 55% of the payment from my credit card even though there was enough on my ms account to cover it.

      • Nick smith (aka Irate Buddha) commented  ·   ·  Flag as inappropriate

        When a member submits. a preorder purchce have a opt-in for a reminder sent to your xbox messages 1/2/3/4 weeks ahead of payment withdrawal. so they can double check their money is available. this woild be usefull more and more for the further out the release is. im 43 and have serious short term memory loss. so perfect for old/young.

      • UraMallas commented  ·   ·  Flag as inappropriate

        Give me the option to pay now or later for pre-orders. I like to pay for my games ahead of time so I don't forget about it down the road. My only current option is to buy cards off of Amazon or somewhere and then apply them to the pre-order.

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